If you need to return or exchange your order for any reason, we're here to help! We offer exchanges within 14 days from receipt of the order. You can return the product in exchange for a different product .
Please note the following exceptions to our return and exchange policy:
Here are some examples of common exceptions.
- Returned items must still have the tag on and must be returned in the original packaging
- Returned items must not show any visible signs of wear or use
To initiate a return or exchange, complete the following steps:
- Contact us by email (firstname.lastname@example.org) informing us of the item to be replaced;
- Pack up our product still with tag and original packaging;
- Go to a shipping center (Post, GLS, etc.) e send us the product;
- Once arrived we will replace the product in 2-3 working days.
- To receive the exchange, you will need to wait for the product to return to us and only then will the other shipment be made within 1 day .
- If an exchange is requested, the shipping costs FOR RETURNING THE GOODS TO OUR WAREHOUSES will be charged to the buyer, the shipping costs of the exchange remain at our expense.
Contact us for further questions.